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Park Safe Network driver app

Park Safe Network is a members-only network of secure HGV parking across the UK. The mobile app is for drivers whose company is a member: see tonight's booking, tell the site you're on your way, check in on arrival, and navigate straight to the gate. This page explains how to get help and answers the questions we're asked most.

Contact us

The fastest way to reach us is by email. We aim to reply within one working day.

How do I get an account?

Access is arranged through your employer. Park Safe Network is a business network, so your transport manager adds you as a driver and you receive an invitation to sign in. There is no public sign-up in the app. If you should have access but don't, ask your transport manager to add you, or email us and we'll point you to the right person.

Frequently asked questions

  • I can't log in. Use the email your company registered for you. If you've forgotten your password, use "Forgot password?" on the log in screen, or ask your transport manager to send your invite again.
  • How do I book a bay? Open Find a bay, choose a yard with space tonight and confirm. The booking is made straight away and your transport manager is told. You can hold one booking a night, and your transport manager can still book for you.
  • How do I tell the site I'm coming? In the app, open tonight's booking and tap "On my way", then choose an ETA. The site is notified with your name, ETA, booking reference and bay.
  • Checking in and out. Tap "I've arrived" at the gate and "I'm leaving" when you set off. Each asks you to confirm, so a stray tap can't send it. No signal? Call the Park Safe Network arrival number shown on your booking from your registered phone and we ring the yard for you.
  • Getting directions. From a booking you can open the site in Google Maps, Apple Maps or Waze.
  • Notifications aren't arriving. Check that notifications are turned on for Park Safe Network in your device's Settings. You get an alert when a booking is made or cancelled for you, plus a reminder on the day of a booking.
  • Cancelling a booking. Cancel from the booking screen in the app or on the website, any time before you check in. The site is told and there is no penalty.
  • Deleting your account or data. Email info@parksafenetwork.co.uk and we'll remove your data. See our Privacy Policy for how we handle personal data.

Privacy

For details of what we collect and your rights under UK GDPR, see our Privacy Policy.